Refund and Return Policy
Shipping Time Frame
Now we have four sculpturing and shipping methods to meet your need, the cost may different according to different priority. You can see the shipping option on order page.
Standard order Sculpting and Delivery- shipping in 2-3 Weeks,Free Proofs
Fast order Sculpting and Delivery- shipping in about 15 Day, Free Proofs
Faster order Sculpting and Delivery – shipping in about 10 Days, Free Proofs
Super rush order Sculpting and Delivery – shipping in only about 3 Days, No Proofs
Note：We send photos to you during production for approval, if any delays in receipt of approval of the proof or changes to the proof are requested, additional time may be needed to complete the job. If you need the doll for a specific date, please tell us after order and allow more time then needed to ensure a prompt delivery in time for the event.
We can deliver your custom bobbleheads in most countries, including North America, Europe, and Asia. We can even deliver to a remote location in any of these regions. Please contact us via email at [email protected] if you are not from these areas.
Free Shipping and Shipping Fee
Now we offer free shipping for orders up to $500
For orders less than $500, we charge flat shipping fee $19 for one item to different nations, and every time your order adding one item, the total shipping cost increases by $8.
Shipping Package-Box and Greeting Cards
All custom bobblehead dolls are wrapped in gift box with foam to keep them secured. We can also help you include greeting cards with message on. Please leave instructions to words on cards in the Comments box or email us.
FedEx, DHL or UPS are our shipping partners depending on the destination.
You can click links below to track the shipment info. when receive code after shipment.
Refunds Before Shipping
1)You may cancel your order and get full refund before we begin to custom made your bobbleheads and show you the first proofs.
2)Once we begin your order, and show you the proofs, only 50% of total payment refund if you want to cancel your order – please understand that, it is a special Merchandise that we custom made for you.
Refunds After Shipping
If you not like the custom bobblehead when you get your package in hand within 24 hours, you can send it back to us (customer is responsible for return shipping), and get refund after deducting the freight we paid.
Shipping Damage Claims – 100% Free Redo
All merchandise is carefully packaged for shipment. If you get the package with dirty and broken overwrap, Please open and check in front of the courier, if the doll is damaged, please send us photo and we will arrange Free Redo(Digital photos of damaged product is necessary for our damage claims, Proofs must be sent to us within 24 hours after you get it).